Vacancy Member Service Officer

Job Title: Member Services Officer

Position Type: Full-Time

Blarney Credit Union Limited is a growing credit union serving over 9,700 members, with offices in Blarney and Donoughmore.  An exciting opportunity has arisen for a full-time Member Services Officer to join our team.  The successful candidate will be responsible for providing an excellent standard of service to members of Blarney Credit Union and performing a range of supporting duties.

DUTIES AND RESPONSIBILITIES TO INCLUDE:

• Providing members of the Credit Union with a courteous, professional service face to face, via phone, online and web services; answering queries on Shares, Loans, Membership, Insurance, and online accounts.
• To process lodgements, withdrawals, accept loan applications & issue approved loans.
• Accurately and competently handling cash; reconciling cash balances daily.
• Assisting members and providing details on the range of services offered by the credit union.
• Updating member information and ensuring the database is maintained to a high standard.
• Scanning and filing and other administrative tasks.
• Participate in periodic project work in support of wider objectives across the organisation.
• To undertake such other reasonable and lawful duties as may be directed from time to time by your supervisor.
• Undertake relevant training as deemed necessary by the credit union.

QUALIFICATIONS/EXPERIENCE:

• Experience working in a frontline role within a credit union or other financial institution would be a distinct advantage.
• Must satisfy the Minimum Competency Requirements of the Central Bank’s Minimum Competency Code.
• Relevant qualification such as QFA, CUA or Pathways Diploma is required.
• Previous cash handling experience.
• Team worker with strong communication and organisational skills.
• Excellent IT skills.
• Excellent administration skills and attention to detail.
• Full Drivers licence

EMPLOYEE BENEFITS     

• Competitive salary
• Pension (Defined Contribution) on successful completion of probation
• Professional Development Opportunities
• Access to the Employee Assistance Programme

If you are motivated, member-focused, and ready to take on a challenging and rewarding role, we want to hear from you!

The Credit Union is committed to attracting, recruiting, and retaining individuals with diverse backgrounds, skills, and competencies. If you think you have what it takes, but don't necessarily meet every single point on the required qualifications/experience, please still get in touch.

Please apply by CV and cover letter to:  s.omahony@blarneycu.ie

Closing date for receipt of applications is Tuesday 3^rd September 2024.
Blarney Credit Union Limited is an Equal Opportunities employer.

Please contact our Data Protection Officer on dpo@blarneycu.ie  for a copy of the Recruitment Privacy Notice.

Blarney Credit Union Limited is regulated by the Central Bank of Ireland.